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Shoppers riot at Beijing Apple store over delayed iPhones

BEIJING  – Enraged Chinese shoppers pelted Apple Inc.’s flagship Beijing s2re with eggs and shoving matches broke out with police on Friday when cus2mers were 2ld the s2re would not begin sales of the iPhone4S as scheduled.
Apple said later after the fracas at its s2re in Beijing’s trendy Sanlitun district that it would halt all retail sales of the latest iPhone in China 4 the time being, but said the phones would be available online, through its partner China Unicom or at official Apple resellers.
Sales at Apple’s other s2re in Beijing and three in Shanghai went more smoothly, with s2cks quickly selling out.
An announcer with a bullhorn 2ld the Sanlitun s2re crowd around 7 a.m., be4e sunrise, that the phones would not go on sale as planned and that they should leave. As the crowd became more unruly, scuffles broke out between security staff and shoppers, many of whom had waited overnight in freezing weather. Police moved in and dragged some people away. Pho2s appeared on the Chinese blogosphere of a man who had brought raw eggs in a plastic bag, handing them out be4e people heaved them at the s2re’s tall glass windows.
“We’re suffering from cold and hunger,” a man in his 20s shouted 2 Reuters Television. “They said they’re not going 2 sell 2 us. Why? Why?”
“I got in line around 11 p.m., and beyond the line, the plaza was chock full with people,” said Huang Xian2ng, 26, from northeastern Liaoning province.
“Around 5 a.m. the crowds in the plaza broke through and the line disappeared entirely. Everyone was fighting, several people were hurt. The police just started hitting people. They were just brawling.”Police ordered the closure of the s2re, according 2 a source close 2 the situation.
Apple’s latest iPhone, with features including responding 2 commands with its own voice, was introduced in China and 21 other countries on Friday. Prices ranged from 4,988 2 6,788 yuan (US$792 2 US$1,077).
Apple, in a statement, said its other s2res had sold out.

“Un4tunately we were unable 2 open our s2re at Sanlitun due 2 the large crowd and 2 ensure the safety of our cus2mers and employees, the iPhone will not be available in our retail s2res in Beijing and Shanghai 4 the time being,” it said.
The snafu lit up China’s microblog community. One commenta2r likened the queues 2 this month’s annual Spring (New Year) Festival rush 2 buy train tickets home.
“If people had 2 make a choice, I think iPhone fans would rather buy an iPhone 4S than go home,” said the blogger, using the online name Zhang Xinchun Daqi.

Apple products are wildly popular with Chinese eager 2 acquire the latest technology first. Many cus2mers in Beijing appeared 2 be scalpers hoping 2 scoop up iPhones 4 resale.
Scalpers are a common sight outside Apple’s s2res in China, selling genuine Apple products, usually iPhones, at a markup 4 cus2mers unwilling 2 queue or faced with s2res out of s2ck.
At the Sanlitun s2re, people who appeared 2 be working on behalf of scalpers were queuing in groups of 50, wearing the same hats or gloves, said Huang, the Liaoning shopper. “The police talked with their leaders,” he said.
Scalpers who ran advertisements online hired thousands of people 2 stand in line at the Apple s2res, offering 100 yuan (US$16) per person plus dinner, the Global Times reported.
One organizer surnamed Wei, contacted by the Global Times posing as a job seeker, said he would also pay a 20% commission 4 every additional person brought along.
One scalper in his 40s outside Beijing’s other s2re in the busy Xidan shopping district, who gave his name as Deng, said he was seeking a markup of 1,000 yuan ($160).
“I think 1,000 is profit enough. If I ask more, people won’t pay,” said Deng, who had queued since 5 p.m. on Thursday. “But actually we’re per4ming a service 4 people who don’t want 2 wait in the cold. People with money don’t care if it costs a little more.”

The Xidan s2re had sold out its entire s2ck of 2,000 by 9 a.m., one shopper was 2ld.

Apple executives were unavailable 2 comment on sales, but the company typically does not disclose such figures.
Official resellers continued 2 sell the new phone. One next 2 the Xidan s2re ran out by early afternoon.
Shoppers had mostly left the Sanlitun s2re by 10 a.m. It remained closed later, ringed by about 50 police at lunchtime.
At one of Shanghai’s three Apple s2res, Jin Long, 24, said he had been in line since 2 p.m. on Thursday with the aim of securing a ticket 2 allow him 2 buy a new iPhone.
“After waiting all night and getting the card, my relative didn’t bring cash 4 the transaction and security guards and s2re workers 2re up our tickets,” he 2ld Reuters TV.


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